Domestic Shipping
All domestic orders are shipped via Australia Post. LTL PPL charge a flat rate of $9.95 for regular post or $14.95 for express post.
Orders will be processed within 48 hours from ordering. Orders placed on a weekend will be processed within 48 hours of the next business day.
We will select 'safe drop' by default, so if you do not give permission for your package to be left in a safe place if you're not home, please add this in the notes when ordering.Ā
Once your order has been shipped, youāll receive a tracking number, so you can easily track your order online. Orders will be delivered between business hours, Monday to Friday. Please allow 1-2 days for express post orders, and 2-7 days for regular post orders. These delivery time frames are an estimate by Australia Post, and LTL PPL is not responsible for any delays through Australia Post.
Please ensure your address is correct and complete, including company name (if applicable), and at least one contact phone number. If you have special delivery instructions, please be sure to note them when checking out. To guarantee delivery, itās best to send your order to an address where there will be someone to receive it between 9am and 5pm. If there is no one at the delivery address to receive your order, it will usually be left in a secure location, or a card will be left, and your order will be sent to the nearest post office, for you to collect.
If an incorrect address is provided, or you have not collected your order from the post office, and your order is returned to us, your order will be re-sent to you at your expense (as per the shipping rates stated above).
International Shipping
All international orders (except for New Zealand) are shipped for a flat rate of AUD $29.95 through International Economy Air with Australia Post. New Zealand orders are shipped for a flat rate of AUD $15.00 using International Economy Air with Australia Post. It is estimated to take approximately 10+ business days between major metro areas for all International orders. For more information on delivery times to your location, please check the international post guide at auspost.com.au. LTL PPL is not liable for any delays through Australia Post.Ā
Please note that we cannot deliver to a PO Box address overseas. Your delivery address needs to be a residential or commercial address, where someone is available to accept your order between 9am and 5pm Monday to Friday.Ā
Some orders may incur a customs or import duty charge. LTL PPL do not have control over these charges, and are unable to advise what they will be, as these are based on your own countryās regulations and compliances. Please contact your local customs office for more information. All charges are to be paid by the customer on delivery.
Pre-Order
If your order contains both pre-order and in stock items, orders will not be shipped separately. All items will be shipped together once the pre-order item(s) arrive.
If you require something immediately, please place separate orders.
The arrival date of a pre-order item is only an estimate date. LTL PPL will not be held liable for any delays.
Once your order is placed, it cannot be changed, cancelled, or altered. It is only once you receive your item that you can follow the general returns/exchanges conditions listed below.Ā
Returns/Exchanges
We understand that sometimes an item might not be what you're looking for. If youāre not 100% satisfied with your purchase, you are eligible to return the item under the following conditions:Ā
Returns on full priced items
You are eligible to return full priced items for a full refund or store credit of the purchase price (minus shipping) within 14 days of receiving your items. Please email our customer service team info@ltlppl.com.au, within 48 hours of receiving your order to requestĀ a return and we will provide you with an RA form and instructions on how to proceed with your return.Ā
A refund or credit can be approved providing all of the following conditions are met:
- The tag(s) have not been removed from the item(s)
- The item(s) have not been worn, damaged or altered (items must not have any unusual smells, marks, pulls, tears or other signs of wear or use)
- The item(s) are sent back to us within 14 days (from the day you received the order)
- Swimwear must have the hygiene strip in tact and any suspected damage to this will result in a refusal of return
If the above conditions are not met, LTL PPL reserves the right to decline the refund/store credit.
Due to hygiene, we do not offer any returns/exchanges on underwear, jewellery, hats or other accessories. The sale of these items are final.Ā
Returns on sale items
You are eligible to return sale items (unless marked as FINAL SALE) for aĀ store credit ONLY (which will be issued in the form of a gift card) within 14 days of receiving your items. Please email our customer service teamĀ info@ltlppl.com.au, within 48 hours of receiving your order to requestĀ a return and we will provide you with an RA form and instructions on how to proceed with your return.Ā
A store credit can be approved providing all of the following conditions are met:
- The tag(s) have not been removed from the item(s)
- The item(s) have not been worn, damaged or altered (items must not have any unusual smells, marks, pulls, tears or other signs of wear or use)
- The item(s) are sent back to us within 14 days (from the day you received the order)
- Swimwear must have the hygiene strip in tact and any suspected damage to this will result in a refusal of return
If the above conditions are not met, LTL PPL reserves the right to decline the refund/store credit.
Due to hygiene, we do not offer any returns/exchanges on underwear, jewellery, hats or other accessories. The sale of these items are final.Ā
Items purchased on 'Final Sale'
In the event of products being placed on 'final sale', when purchased these items are not eligible for a refund or store credit in any circumstance. Please read the description on these items thoroughly as this will outline any damage/marks/problems with the products or any reason for them being on 'final sale' and they will therefore be exempt from any return policy including faulty/damaged conditions.Ā
Exchanges
We do not offer exchanges. If you would like to change your item, you must follow the returns procedure above and request either a refund or store credit and then re-purchase the new item you are wanting in a separate transaction.Ā
Additional informationĀ
Please be aware, the cost of return delivery is the responsibility of the customer. You will not be reimbursed for your original shipping cost by LTL PPL or for the return cost of shipping.Ā We recommend that you use a tracked postal service for the return of your goods, as we do not accept responsibility for items lost in transit. This applies to both domestic and international customers.
Faulty/Damaged Items
We endeavour to check all items thoroughly, however upon receiving a faulty or damaged item, please email our customer service team info@ltlppl.com.au, within 48 hours of receiving your order. Please include your order number, a description of the fault, and a photo(s).
A refund or store credit can be approved providing the following:
- The item(s) is proven to be faulty due to manufacturingĀ and not due to customer wear or customer care of the item(s)
- The tag(s) have not been removed from the item(s)
- The item(s) have not been worn, damaged or altered
- The item(s) are sent back to us within 10 days (from the day you received the order)
If the above conditions are not met, LTL PPL reserves the right to decline the refund//store credit.
LTL PPL is happy to reimburse all shipping expenses (both the original and the return shipping) if your item has been approved as faulty or damaged by our team and needs returning to us.
Credit Notes
Store credits (also called Credit Notes) are issued in the form of a Gift Voucher that has no expiry date and can be used across multiple purchases. Your gift voucher will be sent to you via email once your items have been inspected and approved.Ā
Store credits cannot be exchanged for cash at any time. Credit notes cannot be turned back into a refund at any point.
In the event where the store closes down or ownership changes, credit notes will not transfer to cash or to the new ownership. You will be alerted of this prior to the cancellation of your credit note.Ā
Promotional Sales/Discounts/Discount Codes
Once your order is placed, it cannot be changed, canceled or altered.
Promotional sales include Black Friday, Boxing Day Sales, Christmas Sales, Flash sales or anything of a shorter time-frame that are not permanent.Ā
Discounts refer to either a percentage discount that is automated on the website, or a code that requires entry at checkout.Ā
Please be sure the specified discount code is entered correctly. If the code is not entered, the discount will not be applied. This cannot be amended once the payment has been processed.
Only one code can be used per transaction.Ā Store Credits can be used on sale items. Additional Discount codes that are not relating to a sale, cannot be used on Promotional Sales.
Orders placed prior to a sale, cannot be amended to reflect the sale price. This also includes pre-orders.Ā
Items purchased during a flash sale or promotional sale are eligible for the same returns policy as full priced items unless otherwise specified. If items are sale items that are are further reduce during a promotional period, these items are eligible for the same returns policy as sale items unless otherwise specified.
Please see the relevant returns information for sale products.Ā
Any questions?
Please email us at info@ltlppl.com.au and we will get back to you within 48 hours.
Our office hours are 9am - 5pm Monday - Friday. We are closed weekends.